Intersog® is a Chicago-based provider of ROI-driven custom web and mobile development specializing in delivery of full-service, end-to-end solutions and project resources to Fortune 500 companies, SMEs, and startups. We help our clients attack their ambitious business goals, solve skills shortage issues and become innovative by building Dedicated Software Development Teams in Ukraine and / or providing on-demand IT project resources to complete required skills on their in-house teams.
Our primary goal in partnering with our clients is to exceed their expectations and foster an ongoing relationship that envelopes innovation, industry leadership and business strategy while delivering products that bring exceptional user experience, brand elevation and market dominance.
Currently, we are seeking an experienced IT Service Desk Analyst to join our client’s project, focusing on providing residency and citizenship services. With the flexibility to work in the Western European Standard Time.
Requirements:
— Minimum of 3 years of experience as IT Service Desk Analyst;
— ITIL certification (or strong knowledge of ITIL processes);
— Experience with SLA management;
— Knowledge of Microsoft 365 administration;
— Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN);
— Hands-on experience supporting Windows 10/11 and macOS (OSX) environments;
— Fluent in English and Portuguese, both written and spoken;
— Strong problem-solving and customer-oriented mindset.
Nice to have:
— Knowledge of additional languages (Spanish, French, Maltese, Italian).
Responsibilities:
— Provide technical support to users;
— Handle incidents and service requests in line with defined SLAs;
— Monitor, manage, and escalate issues when required;
— Document solutions and contribute to the knowledge base;
— Ensure a high level of customer satisfaction through effective communication.